General

• Where is Milieu Surveys available and what are its main features?
• How are the responses I submitted processed?

Account

• How do I verify my account?
• Can I change/reset my password?
• How do I change my email address?
• Can I edit my personal details?
• Why is my account suspended?

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Rewards

• How to redeem a reward?
• How long does it take to receive my reward claim?
• Why have my points been refunded after I have submitted a claim?
• Can I change my reward details after submitting it?
• Why am I unable to submit a reward claim in the app?

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Refer a Friend

• How does Refer a Friend work?
• Where can I find my Referral details?

Donations

• How are the donations made to the charity partner?
• Why have my points not been deducted after submitting a claim?

TrueMoney

• ฉันจะรับลิงก์รางวัลจากได้อย่างไร

Activities

• How does the Boost and Streak work?
• Why are there two different figures displayed for my points?
• How do I check my Ledger and see my activity history?
• What are Attention Check Questions in the surveys?
• Why am I seeing errors in my activities?

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Technical Issues

• Why is my app crashing?
• Why can’t I download the Milieu Surveys app onto my device?