General

• How does the Milieu Surveys app work?
• What are the main features of my Milieu Surveys app?
• Which countries is Milieu Surveys currently available in?
• How are the responses I submitted processed?
• Will my points expire?

Account related issues

• How do I verify my account?
• How do I change my password?
• How do I edit my profile or change my details?
• Can I change my registered email address?
• Why am I seeing a prompt when trying to log in?

Surveys & Promotions

• Why are there Attention Check Questions?
• Can I change a response that I have submitted?
• Why am I not receiving surveys?
• I received push notifications. When I opened the app, why is there still no survey?
• How do I earn more points?

Refer a Friend

• How does Refer a Friend work?
• Where can I find my Referral Code?
• How many new Milieu Surveys users can I refer?
• How do I check the number of successful referrals I have made?

Rewards

• How to redeem a reward?
• How long does it take to receive my reward claim?
• Why have my points been refunded after I have submitted a claim?
• Can I change my reward type after submitting a claim?
• What happens if I have submitted the wrong claim ID?

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Technical Issues

• Why is my Milieu Surveys app crashing or glitching?
• I’m seeing an error message and I can’t log in to my app. Why?
• Why can’t I find the Milieu Surveys app on the Play Store?

Donations

• How are the donations made to the charity partner?
• Why have my points not been deducted after submitting a claim?