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Why have my points been refunded after I have submitted a claim?

Once you have submitted a claim, we will affect a transfer through our rewards partner with the claim ID (email/phone number) that you have submitted.

If you receive an email from us stating your previous redemption claim was unsuccessful, it is likely because there was an error in the details you entered (i.e. mobile number) and our rewards partner was unable to deliver the reward. We would suggest submitting another claim. If you still encounter the same issue, please write in to us via Contact Us.

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